绩效考核影响下的维修备件供应链协调优化与库存管理策略研究

The project focuses on maintenance spare parts supply chain for after-sales service. Taking into account the influence of performance evaluation made by the manufacturer on the next period's demand of maintenance spare parts outlets, and the psychological behavior of the outlets' decision maker during the ordering processes, the project proposes methods of supply chain coordination and inventory management for maintenance spare parts. Contents of the project include mainly five parts. First, demand forecasting models of spare parts with multi-factors, including performance evaluation results, are set up. Second, inventory management and coordination strategies for maintenance spare parts outlets with the consideration of psychological factors of the decision makers are proposed. Third, price differential mechanisms of normal replenishment and emergency replenishment for maitenace spare parts outlets, aiming at supply chain coordination, are given. Accordingly, inventory management strategies of the outlets and the distribution center are proposed. Fourth, clustering methods based on inventory management strategies are developed, which can be used for the classification management of multiple spare parts. Fifth, case study and application demonstration of theoretical results are conducted. Overall, by considering the psychological behavior during the ordering processes, the project combines systematically performance evaluation, pricing mechanism, inventory management, product classification and supply chain management. The research is meaningful for reducing spare parts inventory redundancy and stock out. Based on the outcomes, performance of the after-sales service supply chain management could be improved greatly from both the theoretical and the practical aspects.

本项目以产品售后服务维修备件供应链为研究对象，考虑制造商对维修网点的绩效考核因素以及考核结果对维修网点下一阶段的服务需求的影响，分析维修网点决策者订货过程的心理损失，提出维修备件供应链协调优化与库存管理的策略与方法。本项目的研究内容主要包括五个方面，第一，建立包括绩效考核结果的维修备件多因素需求预测模型；第二，考虑决策者的心理因素，提出各个维修网点的备件库存管理与库存协调策略；第三，构建备件正常补货与应急补货的价格差异机制，提出实现供应链协调优化的维修网点与分销中心的库存管理策略；第四，提出基于库存管理策略一致性的产品聚类方法，实现多种维修备件的分类管理；第五，进行案例分析与理论研究成果的应用示范。 本项目考虑决策者的心理行为，将绩效考核、定价机制、库存管理、产品分类策略与供应链管理相融合，研究成果对减少备件库存冗余、降低缺货率、提高维修备件供应链管理总体绩效具有重要的理论和实践指导价值。

本项目以产品维修备件供应链管理为主要研究对象，考虑制造商对维修网点的绩效考核因素以及考核结果对维修网点下一阶段的服务需求的影响，分析维修网点决策者订货过程的心理损失，提出维修备件供应链协调优化与库存管理的策略与方法。本项目建立包括绩效考核结果的维修备件多因素需求预测模型；考虑决策者的心理因素，提出各个维修网点的备件库存管理与库存协调策略；构建备件正常补货与应急补货的价格差异机制，提出实现供应链协调优化的维修网点与分销中心的库存管理策略；提出基于库存管理策略一致性的产品聚类方法，实现多种维修备件的分类管理；进行案例分析与理论研究成果的应用示范。本项目考虑决策者的心理行为因素，将绩效要求、定价机制、库存管理、产品分类策略与供应链管理相融合，研究成果对减少备件库存冗余、降低缺货率、提高维修备件供应链管理总体绩效具有重要的理论意义和实践指导价值。.总体来讲，本项目以维修备件的库存策略与供应链协调优化策略为核心，考虑多种因素对维修备件库存决策的影响，分析并解决相关的供应链协调优化问题，从问题提出、机理分析、模型构建、问题求解、案例研究等方面取得了一些具有创新性的研究成果。在本项目资助下，目前已经发表（录用）32篇论文，其中，SCI收录论文11篇。这些研究工作对提高供应链管理相关研究领域的理论水平、促进理论研究与实际应用相结合具有积极的作用。在本项目的支持下，已有1名博士研究生和3名硕士研究生通过学位论文答辩，并被授予相应的学位。